RIGHT OF WITHDRAWAL

The Customer has the right to withdraw from the purchase and return the purchased product (s) and / or change their size (except for the products described in the following point), without the need for justification, within a period of 30 calendar days to be counted. from the date of receipt. In the event that the products of the order are delivered separately, on different dates, for the purposes of return, the date of receipt of the last product will operate.

In the event that the customer returns all the products of his order within the first fourteen (14) calendar days from the receipt of the last product, all payments received after the purchase will be reimbursed, including shipping costs.

If the client decides to keep any product and, consequently, partially cancel his order, or return the products after fourteen (14) calendar days but within the aforementioned 30 calendar days, he will be reimbursed only the price paid for the products and shipping costs will not be refunded.

To exercise the right of withdrawal, the client must notify their decision by email clientes@macson.es

Conditions of exchanges and / or returns

Macson will not be able to accept exchanges or returns of used or damaged garments (as long as it is not a tare and / or quality or manufacturing defect). For hygiene reasons, products such as underwear and masks cannot be returned. Customized or repaired garments and accessories cannot be exchanged or returned.

Term of return

You have a period of thirty (30) calendar days from the time you received your purchase to return any of the products purchased through our online store (except for the items mentioned above).
Free return

The return is free as long as it is returned in a physical store or left at a collection point (Post Office) within the territory of the Peninsula and the Balearic Islands.

For returns with home delivery, 3.95€ will be deducted from the return at the time of payment.

For orders outside the peninsular territory and the Balearic Islands, changes and returns will be assumed by the customer

Delivery address for return:

Macson warehouse

Calle Industria, 31 Tona, 08551 Barcelona (Spain)

 

Procedure for online returns
To proceed with a return, you must click on the following link https://macson.outvio.com where it will forward you to our returns platform. To manage a return they must use the same email that was used in the purchase. Once the steps are completed on the same platform, when we receive it and check its status, we will proceed to refund the amount.
Term to receive the refund of the amount

Once we have received the product, we will verify and approve that the return of the products are in good condition and in the conditions outlined above (with their original packaging, with the labels on and any accessories, in the same conditions in which they were issued). sent, without having been used, washed or with repairs), except for the tare or defect indicated, if any.

In case of approving the return, we will notify you via email with an approximate date of deposit of the amount of the return. The term may be affected by the bank procedure itself and this will vary depending on the form of payment and each bank.

If the amount of the return is incorrect, you can contact our online customer service department, by email clients@macson.es and we will try to solve it as soon as possible.

Procedure for returns at Macson stores
You can return the garments in any of our stores under the conditions described above. The refund will be made in cash or by credit card.
Specific conditions for returns on promotions
In case of returns in promotions, if the amount of the purchase minus the return does not exceed the amount established in the promotion, the discount or promotion applied at the time of the first purchase will be canceled.
Specific conditions for changes

The customer has the possibility to change any of our products, purchased through our online store. To be able to do so, you must follow the return procedure, within the terms and conditions specifically indicated. Once the product is returned, you must proceed with a new purchase with the desired size or color.

Custom garments and accessories cannot be exchanged or returned.

Likewise, you can also change the products for another size or color or for a different product in any of our physical MACSON stores, as long as they are in the perfect conditions described in the previous section and are carried out within the indicated 30-day period.

In order to provide customer support, if you want to make a change you can also contact us by email clientes@macson.es so that our corresponding department can help in the management.