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Returns and exchanges

1. Introduction

This legal notice regulates the use of the website www.macson.es (hereinafter, THE WEB), of which MACON S.A. is the owner. with social domain in Avda. J.V. Foix, 66 08034 Barcelona and CIF A08008583, registered in the Mercantile Registry of Barcelona, ​​volume 5777, page 58, page number B-65942, which has registered the commercial name MACSON.

The navigation on the MACSON website attributes the condition of user itself and implies the full and unreserved acceptance of each and every one of the provisions included in this Legal Notice, which may be modified. The user undertakes to make correct use of the website in accordance with the laws, good faith, public order, traffic uses and this Legal Notice.

2.  Use of the website

2.1) Website content

All the content that appears on THE WEB, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (Content), is the property of MACSON. All elements of THE WEBSITE, including, but not limited to, the general design and Content, may be protected by copyright, moral rights, database rights, trademark regulations and other laws relating to copyright law intellectual and industrial property.

2.2) Protection and copyright policy

It is strictly prohibited, under sanctions established by copyright law, to copy or use any file or document, image, graphic or text of THE WEB.

The previous notice of protection and copyright © also allows to expand its scope and thus avoid other possible interpretations, limiting the use of graphic or audiovisual material to create other graphic or computer documents with the intention of being published, displayed, distributed or sent by any medium, where there is no "exclusive" reference to MACSON products. This use and exploitation must always be under previous supervision and written authorization by MACSON.

It is also strictly forbidden to use any name registered under our company in marketing operations, promotional material, printing or reprography, web pages, electronic systems or any other audiovisual media without the written consent of MACSON.

Potential offenders are warned that the discovery of any infraction stated above will be registered before a notary, without prior notice from us and subsequently presenting a certified communication to the legal representative of the offending company or responsible person, where it will be warned of possible legal action and compensation. If the infringer demonstrates reliably having acquired this protected material in another space different from THE WEB, he will be invited to immediately remove said material, not exempting him from responsibility in his later use of his warning notification.

2.3) Exclusion of guarantees and liability.

The content of this website is of a general nature and has a merely informative purpose, without fully guaranteeing access to all contents, or its completeness, correctness, validity or topicality, nor its suitability or usefulness for a specific purpose.

MACSON cannot declare or guarantee that THE WEB does not suffer interruptions or that it is free of errors.

MACSON is not responsible for the webs that are not its own, to which THE WEB can be accessed through links or any content made available by third parties.

You use THE WEB at your own risk. Neither MACSON, nor any of its employees, officers, directors or agents, nor any other party involved in the creation, production or distribution of THE WEB  shall be liable for any direct, indirect, special, consequential, or other damages that may be caused. result from the use of the Content on THE WEB, or the impossibility of using it, including damages caused by viruses, inaccuracies, incomplete information of THE WEB, or the performance of the products, or any other damage derived from or in relation to these Terms and Conditions.

2.4) Content generated by the user.

All opinions, observations, comments, graphic material, graphics, photographs, links, questions, suggestions, information, videos and other materials that you or any other user of the Website send to the Website or transmit using the Website (Content generated by the user) will be considered non-confidential and not private. Accordingly, MACSON shall have the non-exclusive and non-copyrighted right to use, copy, distribute and disclose to third parties any Content generated by the user for any purpose, in any media and throughout the world.

 

SOCIAL NETWORKS

We inform you that MACSON can have presence in social networks. The treatment of the data that is carried out of the people who become followers in the social networks (and / or carry out any link or connection action through the social networks) of the official pages of MACON, SA will be governed by This section, as well as those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and previously accepted by the user.

MACSON will treat your data with the purpose of correctly managing your presence in the social network, informing you of activities, products or services of the provider, as well as for any other purpose that the regulations of the Social Networks allow.

SENDING CURRICULUMS

In the event that the user submits his/her CV through our website, we inform him that the information provided will be treated to make him/her participant in the selection processes that may exist, carrying out an analysis of the applicant's profile in order to select the best candidate for the vacancy of the Responsible.

3. Purchasing Conditions

3.1 User

Users must be minimum old and must be legally entitled to contract the goods offered on the website in accordance with the conditions itemized below, which they declare to understand and accept.

The user is responsible for providing correct data during the contractual processes established by MACSON and must pay special attention with regards to the introduction of personal data, banking and order delivery details.

The User agrees not to perform the following actions which constitute criminal acts punishable by law:

> Providing false payment details, including card holder information and the card number used.

> Using someone else's data other than the User.

> Usurp someone else's credit card identity.

> Use payment card numbers generated by computer software or similar algorithms.

MACSON is not responsible for the accuracy of the data submitted by the user and therefore does not assume any responsibility for persons violating these regulations.

When registering on the MACSON website, the user chooses a password which is subsequently confirmed via e-mail. The password is provided in order to access the site as a registered user, it is private and confidential. The user is solely responsible for its use. The use of the password by a third party would represent a breach of its proper use.

The general use of the website implies that the User has accepted the clauses contained within the General Terms and Conditions published by MACSON at the time the User accesses the web.

MACSON reserves the right to cancel a user's access to their account if it detects fraudulent or speculative behavior or bad faith in the use of this service.

This is without prejudice to the responsibility of the user contained in the section concerning the privacy policy.

 

3.2 Buying Guide Support

The ordering procedure is as follows:

a) Product Selection

You can select the product you wish to buy by clicking on its image. Once you have done this, you will be able to view it's features in greater detail and open the relevant tab for size, quantities and colors. The product can then be added to the shopping basket. The selection process can be repeated as many times as you like, however, there is a limit of 40 products and/or 1.500 € per order. Click "Buy" to finalize your order. If you wish to exceed the limits indicated please contact MACSON directly by email at clientes@macson.es

b) Registering

Before making an order you must first register as a User by entering your personal data. Once registered, you will only need your e-mail and chosen password for subsequent visits to the Macson website and the system will automatically remember  your data.

c) Deliveries

Enter in the relevant fields the address you wish your goods to be delivered to, you can choose between your home address or any other address where you want to receive the goods instead. We deliver to all European territories within the Euro zone. For deliveries outside these areas, please consult the special conditions via email at: clientes@macson.es

The system will also offer you the option of pick up your order in any of our Macson stores for free.

d) Payment

The following forms of payment are accepted:

Bank credit card (Visa, Mastercard, American Express)

PayPal.

Enter the details of the payment method you have chosen and your billing address.

c) Order Confirmation

Before clicking on "Confirm Order", please check that all your purchase details are correct (product, characteristics, quantities, delivery address, total amount, etc.) Once confirmed, MACSON shall verify that it meets with all the necessary requirements before processing your order. You will then receive an email in which MACSON confirms that your order has been placed.

3.3 Pricing

The applicable prices are those listed on the website on the date of the order. The company reserves the right to amend its prices at any time, however, the changes will not apply to previously placed orders that have been finalized by MACSON with a "Shipping Confirmation". The prices of our products are stated in Euros and include Spanish VAT (Value Added Tax). The prices of our products exclude transport and shipping costs. The final price of each order will be reflected in the summary of the order before entering the payment confirmation, it will take into account shipping costs if they are applicable. Orders up to 50€  to mainland Spain and the Balearic Islands are free.

If in the event of a technical or human error being committed by MACSON, a product has been assigned the wrong price and the error is deemed foreseeable or detectable as such by the User, and the product is the subject of an order, the User is obliged to inform MACSON as soon as possible. The User may choose either, to reconfirm the order with the correct price or to cancel it. If it is not possible to contact the User the order will be cancelled and the user will be repaid in full.

The company is not obliged to supply any goods at an incorrect, lower price (even after "Order Confirmation"), if the pricing error is considered to be obvious and unmistakable and could have reasonably recognized by the user and/or the company.

3.4 Methods of Payment

All transactions are conducted through a secure payment system, confidential payment details are encrypted and transmitted directly to the entity in charge of their collection.

The following methods of payment are available:

> Credit cards: Visa, Mastercard and American Express.

> PayPal system ( you will be redirected to the PayPal site for payment).

The User can choose their preferred method of payment during the check out process by filling in all the necessary information in the required fields to arrange payment of the order.

All payment companies can, at any given time, adopt anti fraud measures involving the cancellation of certain types of transactions. MACSON is not responsible for the implementation of these security measures. Payment is made at the end of the check out process, and is essential for the finalization of the contract. Under no circumstances can payment be made later. Payment is not acceptable by any deferred cash on delivery or bank transfer procedures.

3.5. Shipping and Delivery.

Shipments to Spanish mainland and the Balearic Islands will be for free on orders starting from 50€. For orders under 50€ the shipping costs are 7€. The website will calculate shipping costs outside the mainland Spain and the Balearic Islands.

Deliveries will be made only after confirmation that the goods are available and in stock and that payment has been confirmed.

The estimated delivery date stated on the website is merely indicative. For orders placed on normal working days, between Monday to Friday, the estimated delivery time is between 24 and 48* hours to the Spanish mainland.

For other Spanish territories, such as Canary Islands & Ceuta and Melilla, the estimated delivery time is between 48 and 72* hours, for orders placed on normal working days.

*This may vary in a sales season

MACSON will try to make sure to comply with the estimated delivery time whenever possible but will not be held liable if the delivery exceeds that time.

Shipping to the Canary Islands, Ceuta and Melilla and other territories outside of Spain are not free. The specific cost of the order will be indicated at all times during the ordering process. The charges have to be paid in advance and are included in the check out process. The estimated delivery dates are determined by the delivery companies, and are also stated during the checkout process.

The order can be delivered to any given address as long as it is not a Post Office box.

MACSON is not responsible if the given delivery address is incorrect or incomplete.

If it is more convenient you can choose to have your order delivered to a different address from the your registered address in your personal data.

You can check the status of a shipment using the tracking number provided by Macson in the order confirmation email on the MRW website

https://www.mrw.es/seguimiento_envios/MRW_seguimiento_envios.asp)                   

or contact MACSON On-line Customer Service Department using the following e-mail clientes@macson.es

Failure to complete the delivery caused by the absence of the recipient, the Delivery company will leave a note indicating they had phoned and tried to connect with the recipient. After a failed attempt, the client must then contact the Delivery company to proceed with the delivery.

3.6 Returns and Exchanges

All goods to be exchanged or returned (for whatever reason, including the consumer's right of withdrawal) must be returned in their original packaging, with all the labels still attached and any accessories included, in the same conditions in which they were delivered without having been used, washed or altered in any way. If we suspect that the goods have been used these rights shall no longer be eligible.

For reasons of hygiene, underwear, socks and swimwear cannot be exchanged or returned unless the product is proven to be defective.

MACSON reserves the right to refuse a return which has been communicated or sent back after the designated date, as well as goods that are not in the same condition as they were sent, or goods specifically identified as non-refundable.

a) Returning Goods for Refund

The User has a period of up to 30 calendar days to return any goods purchased from our online store (except items referred above).

b) Return Costs

The returns inside the Spanish mainland and Balearic Islands are for free, whatever the reason for the return, as long as it meets with the other conditions set out above. For changes and returns outside the Spanish territory and the Balearic Islands will be assumed by the client.

c) Procedure for online returns

1. Keep the receipt that was attached to the order and check that it is within 30 calendar days of the date the order was placed.

2. Notify us of the return via the contact form on the website or by email at devoluciones@macson.es You must state the order number (found in your User account or in the email confirmation of your order) and the product references of the goods being returned before requesting them to be picked up.

3. Repackage the goods as you received them.

4. Make a copy of the delivery note that came with your order and attach the copy to the package to be returned.

5. On the delivery note highlight the goods you want to return and then write down the RMA (Return Merchandise Authorization) number that our Online Customer Service Department has given you.

6. If it is within Spanish territory (peninsula and Balearic Islands):

Within a few days our logistics services will pick up the package to be returned from the same address as the original delivery took place.

If you are outside Spanish territory (peninsula and Balearic Islands) you must send the products to the following address:

MACSON WAREHOUSE

STREET INDÚSTRIA 31 TONA, 08551 BARCELONA (SPAIN)

Reception hours: from 8h. to 2pm Tel. 93 812 30 44

d) Refund period

Once the goods have been received, we will need to verify and approve the return, ensuring that the items adhere to the conditions outlined above (in their original packaging, with all labels attached and with all their accessories, if any) excepting of course, if a defect has been indicated. The items must be in same condition in which they were originally delivered without being used, laundered or altered in any way.

Please note that MACSON reserves the right to refuse returns communicated or sent after the 30 day return period mentioned, as well as all products that are not in the condition described in the preceding paragraphs. If the Return has been approved, we will notify the User via email of the estimated refund date. This date may be affected by banking processes and will vary depending on the method of payment and how each bank works.

If the refunded amount is incorrect, please contact our Online Customer Services Department by email at clientes@macson.es and we will try to resolve the problem as quickly as possible.

 

e) Procedure for returns at Macson stores

You can return the products in any of our stores in the conditions described above. The refund of the money will be made in cash.

f) Specific conditions for Returns during promotions.

In case of returns in promotions, if the amount of the purchase minus the refund does not exceed the amount established in the promotion, the discount or promotion applied at the time of the first purchase will be canceled.

c) Specific Conditions for Exchanges.

The customer has the possibility to change any of our products, purchased through our online store. In order to do so, you must follow the return procedure, in the terms and conditions specifically indicated.

In case you prefer another size or color, you can request it at the time of the return. To do this, indicate in the email the item you want to change and the new size or color. Our customer service department will explain how to proceed.

Custom garments and accessories cannot be exchanged or returned.

If the desired change is not available, we will refund the amount of said item. It is possible to exchange goods bought online for a different size or color or for a different item in any of our MACSON stores, provided that they are in perfect condition as described in the previous section and it is within the 30 day time period allowed.

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